Workshop Operations Manager
7 days ago
We are working with a leading main dealer in the HGV sector to find an experienced Workshop Controller to join their team.
About the RoleThe ideal candidate will have a strong background in the HGV sector or a similar position within the automotive, agricultural, plant, or quarrying industries. They will have a deep understanding of the technical aspects of these trucks and be able to identify common faults, parts, and challenges.
The day-to-day role of the Workshop Controller involves liaising with clients and engineers to ensure exceptional customer service, authorizing repairs and servicing, and managing the Service Engineers' diaries.
Key Responsibilities- Ensure adherence to workshop processes for every job
- Receive job cards, estimate job times, and assign tasks to technicians to maximize sold hours and track job progress
- Obtain authorization for additional work required, either through service reception or directly from the customer
- Oversee MOT processes to ensure high-quality workmanship and achieve a high first-time pass rate
- Ensure 100% completion sign-off on inspections, guaranteeing the customer's Operator's license remains safe and legal
- Identify warranty items, ensure replaced parts are labelled, complete necessary documentation, and forward it for further action
- Experience in HGV, automotive, heavy plant, agricultural machinery, and static plant
- Previous experience as a Workshop Controller, Service Controller, Technical Service Controller, or HGV Engineer
- Holds a full driving license
- Pension Scheme
- Unmatched Training
- Company Bonus
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