Workshop Operations Manager
2 months ago
Job Title: Workshop Operations Manager
Job Summary:
Sprint Recruitment Limited is seeking an experienced Workshop Operations Manager to join our team in Gloucester. As a key member of our dealership, you will be responsible for leading and inspiring the workshop team to deliver exceptional customer service, while ensuring profitability and adherence to company policies and procedures.
Key Responsibilities:
- Manage the flow of work through the workshop to ensure quality and compliance of all works carried out.
- Maximise utilisation and ensure technicians are working efficiently, safely, and to all guidelines.
- Guide the workshop team to deliver exceptional customer service, while ensuring profitability.
- Ensure all company policies and procedures are adhered to at all times.
- Supervise and develop the workshop team to achieve the highest possible levels of performance and quality for all jobs.
- Monitor workshop loading and ensure continuity.
- Measure technicians' activity and performance to deliver a quality and compliant first-time fix.
- Arrange for customers to be informed that their vehicle has been completed.
- Ensure the image and levels of customer service within the department are in line with standards.
- Schedule all PDIs and used vehicle preparation to ensure that sales department requirements are met.
- Ensure all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered.
- Ensure the workshop is kept clean and tidy at all times.
- Ensure all customer complaints are dealt with quickly and effectively.
- Be responsible for the supervision of junior staff, ensuring that their designated duties are performed correctly.
- Manage and oversee workshop apprentices from a training and wellbeing perspective.
- Ensure that within their area of operation, all Company and Trade Associations policies, procedures, and minimum standards are met.
Requirements:
- Industry qualifications achieved to a minimum of Level 3 Vehicle Maintenance and Repair or mechanical engineering (all modules completed).
- Strong passenger car knowledge and experience.
- Process-driven.
- Previous experience as a senior technician.
- Strong technical background.
- Good interpersonal, leadership, and organisational skills.
- Willingness to learn and adapt.
- Self-motivated, energetic, and able to motivate others.
- Leadership and the ability to delegate.
- Ability to work under pressure and to multi-task in a busy environment.
- Ability to prioritise work.
- Great communication, verbal, and written, and ability to inspire others.
- Supervisory experience.
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