Workshop Operations Manager

6 days ago

Gloucester, Gloucestershire, United Kingdom Rygor Group Full time
Job Description

Job Title: Workshop Operations Manager

Job Summary:

We are seeking an experienced and dedicated Workshop Operations Manager to lead and inspire our workshop team at our Mercedes-Benz Dealership in Gloucester. The successful candidate will be responsible for managing the flow of work through the workshop, ensuring quality and compliance of all works carried out, and maximizing utilization and efficiency of technicians.

Key Responsibilities:

  • Manage the workshop team to deliver exceptional customer service and ensure profitability.
  • Oversee the flow of work through the workshop, ensuring quality and compliance of all works carried out.
  • Maximize utilization and efficiency of technicians, ensuring they are working safely and to all Rygor and Mercedes-Benz guidelines.
  • Guide the workshop team to deliver exceptional customer service, ensuring all company policies and procedures are adhered to at all times.
  • Supervise and develop the workshop team, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • Monitor workshop loading and ensure continuity, ensuring that all jobs are completed on time and to a high standard.
  • Measure technician's activity and performance, ensuring a quality and compliant first-time fix.
  • Arrange for customers to be informed that their vehicle has been completed.
  • Ensure that the image and levels of customer service within the department are in line with Rygor standards, ensuring company reputation is upheld.
  • Schedule all PDIs and used vehicle preparation to ensure that sales department requirements are met.
  • Ensure that all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered.
  • Ensure the workshop is kept clean and tidy at all times.
  • Ensure all customer complaints are dealt with quickly and effectively, or escalated as per Rygor's complaint process if required.
  • Be responsible for the supervision of junior staff, ensuring their designated duties are performed correctly, highlighting any problems, quality issues, or shortfall areas, and identifying training needs.
  • Ensure that all service processes, including quality checks and MOT, and company policies are adhered to.
  • Manage and oversee workshop apprentices, from a training and wellbeing perspective.
  • Ensure that within their area of operation, all Company and Trade Associations policies, procedures, and minimum standards are met, and that all statutory requirements, including trading standards, vehicle, and consumer legislation, fire, health, and safety, etc. are adhered to.
  • Scheduling and deadline management.
  • Handle all internal and external customers and suppliers with courtesy, ensuring the Rygor and Mercedes-Benz experience is delivered to all contacts at all times.

Requirements:

  • Industry qualifications achieved to a minimum of Level 3 Vehicle Maintenance and Repair or mechanical engineering (all modules completed).
  • Strong passenger car knowledge and experience.
  • Process-driven.
  • Previous experience as a senior technician.
  • Strong technical background.
  • Good interpersonal, leadership, and organizational skills.
  • Willingness to learn and adapt.
  • Self-motivated, energetic, and able to motivate others.
  • Leadership and the ability to delegate.
  • Ability to work under pressure and to multi-task in a busy environment.
  • Ability to prioritize work.
  • Great communication, verbal, and written, and ability to inspire others.
  • Supervisory experience.

Benefits:

  • Working for an official and for two years running.
  • Working for a.
  • Working for a.
  • Working with our award-winning team – we have been named 'Service Provider of the Year' at the and winners at the.
  • Access to 100s of employee perks on.
  • Auto-enrolment pension.
  • A day off for your Birthday.
  • Enhanced Maternity and Paternity policies.
  • Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP with 24HR Online GP access and second Medical Opinion).
  • Mental Health First Aiders in the business.
  • Employee-led Veterans support group.
  • Reward and recognition programmes, including our annual company awards.
  • Annual appraisals programme and progression opportunities.
  • Manufacturer training and access to our in-house training hub.
  • Long service recognition which includes additional annual leave.
  • Branded uniform and overalls.
  • Boot allowance.
  • Death in service benefit.
  • Ongoing investment in company facilities and working environments.
  • 20 days of annual leave per year plus Bank Holidays.

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