Customer Service Trainer
4 weeks ago
We're seeking a skilled Technical Trainer to join our Customer Care Academy team. As a key member of our training team, you'll deliver comprehensive training to our Customer Care staff, equipping them with the necessary skills and knowledge to provide exceptional customer experiences.
Key Responsibilities:- Collaborate with our Customer Care Coordinator and Academy Consultants to design and deliver technical training programs virtually and in-person.
- Support the creation and implementation of foundational training programs using scenario-based learning.
- Ensure the effective delivery of technical training and associated oversight activities.
- Develop a deep understanding of our platform technology, including web functions and back-office systems.
- A competitive salary range of £27,200 - £40,800, depending on experience.
- A non-contributory pension between 8%-12%.
- A discretionary bonus, depending on personal and company performance.
- 34 days leave per year, including bank holidays, pro-rated for part-time.
- Private medical cover, life assurance, critical illness cover, and enhanced parental leave.
- A variety of lifestyle benefits, including retail discount vouchers, cycle2work scheme, and subsidised restaurant and online GP appointments.
We're a company of ambitious, collaborative, problem-solvers who get things done. We support colleagues to bring their whole selves to work and be part of our Inclusion and Diversity communities.
We help people live their best lives by providing expert advice and support on pensions, savings, and investments. Our goal is to create a diverse organisation that plays a meaningful role in driving greater equity, inclusion, and belonging.
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