Customer Service Trainer

4 weeks ago


Chelmsford, Essex, United Kingdom Aegon UK Full time
Customer Care Academy Technical Trainer

We're seeking a skilled Customer Care Academy Technical Trainer to join our team at Aegon UK. As a key member of our Customer Care Academy, you'll play a vital role in delivering comprehensive training to our Customer Care staff, ensuring they have the necessary skills and knowledge to provide exceptional customer experiences.

Key Responsibilities:
  • Collaborate with Customer Care Coordinator and Academy Consultants to design and deliver technical training programs virtually and in-person.
  • Support the creation and implementation of foundational training programs using scenario-based learning.
  • Ensure the effective delivery of technical training and associated oversight activities.
  • Develop a deep understanding of our platform technology, including web functions and back-office systems.
What We Offer:
  • A competitive salary from £27,200 - £40,800, depending on your experience.
  • A non-contributory pension between 8%-12%.
  • A discretionary bonus, depending on personal and company performance.
  • 34 days leave per year, including bank holidays, pro-rated for part-time.
Why Join Us?

We're a company that values diversity, equity, and inclusion. We strive to create a workplace where everyone feels valued and supported. As a Customer Care Academy Technical Trainer, you'll have the opportunity to make a meaningful impact on our customers' lives and contribute to our mission of helping people live their best lives.



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