Fraud Claims Specialist
7 days ago
Keoghs is seeking a highly motivated and detail-oriented Fraud Claims Investigator to join our busy Intelligence Team. As an entry-level role, this position offers excellent opportunities for growth and development within the company.
Key Responsibilities- Review and add new suspected fraudulent insurance claims to our Keoghs Intelligence Database
- Communicate with external organizations, such as insurers, to obtain information and assist with gathering intelligence on suspected fraudulent insurance claims
- Assist Intelligence Analysts with progressing investigations and intelligence searches, answer phone calls, prepare outgoing correspondence, and maintain internal databases
- Respond to incoming requests for information from external organizations, assisting the wider industry with the prevention and detection of fraud
- Identify key information from new files and manually enter data onto various internal databases
- Make decisions on which enquiries to follow up and liaise with Intelligence Analysts and internal file handlers accordingly
- Make calls to insurers to obtain information relating to previous claims
- Comply with service level agreements (SLAs) and internal policies and procedures
- Prioritize workload and maintain focus and commitment once sign-off has been achieved
- Prepare responses to internal and external requests received based on file information
- Communicate professionally to obtain information
- Meet chargeable time recording targets, with targets increasing during the probation period in accordance with progression and competency
- Provide and maintain accurate MI Spreadsheets
35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office. We are agile workers and currently attend the office at least 1 day a week.
Requirements- Pass in English & Maths GCSE or equivalent
- IT literacy
- Good telephone manner
- Good communication skills
- Accuracy and attention to detail must be of a high standard, especially when dealing with repetitive type tasks
- Ability to prioritize and work on own initiative
- Ability to work under pressure, meet deadlines, and organize workload
- Commitment to learning and understanding processes and building a level of experience within the role
- Previous experience of working in a target-driven environment and/or time recording
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