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Learning and Development Specialist
1 month ago
Join Optima Recruitment Limited as a Learning & Development Consultant and take on a challenging role that will help you grow professionally and personally.
About the Role:We are seeking a highly motivated and experienced Learning & Development Consultant to join our team. As a Learning & Development Consultant, you will be responsible for developing and managing competency matrices to assess skills and identify learning gaps. You will also plan, conduct, and document training sessions based on competency needs, administer task rotations to support skill development, and identify training needs using data from complaints, call reviews, and feedback, and provide targeted solutions.
Key Responsibilities:- Develop and manage competency matrices to assess skills and identify learning gaps.
- Plan, conduct, and document training sessions based on competency needs.
- Administer task rotations to support skill development.
- Identify training needs using data from complaints, call reviews, and feedback, and provide targeted solutions.
- Design, centralise, and maintain learning materials.
- Deliver training on industry, products, and skills across teams.
- Coach and mentor agents to improve performance.
- Create and implement induction and learning programs.
- Build a trainer support network for collaboration and consistency.
- Stay informed on departmental processes to align training.
- Evaluate and improve training programs regularly.
- Strong organisational and communication skills.
- Skilled in coaching, facilitation, and stakeholder collaboration.
- Experienced in creating engaging training materials with blended learning methods.
- Naturally curious and eager to learn.
- Analytical problem-solver with attention to detail.
- Quick to grasp new concepts.
- Proficient in IT and training needs analysis.
- Team player with experience in fast-paced customer service.
- Financial services or regulated environment experience (preferred).
- Professional Study Support
- Private Medical Insurance
- Income Protection
- Free Parking
Refer a friend and earn £100 If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
