Learning and Development Expert
4 weeks ago
Job Title: Learning & Development Consultant
Job Summary:
We are seeking a skilled Learning & Development Consultant to join our team at Optima Recruitment. As a key member of our organization, you will be responsible for developing and managing competency matrices, planning and conducting training sessions, and administering task rotations to support skill development.
Key Responsibilities:
- Develop and manage competency matrices to assess skills and identify learning gaps.
- Plan, conduct, and document training sessions based on competency needs.
- Administer task rotations to support skill development.
- Identify training needs using data from complaints, call reviews, and feedback, and provide targeted solutions.
- Design, centralise, and maintain learning materials.
- Deliver training on industry, products, and skills across teams.
- Coach and mentor agents to improve performance.
- Create and implement induction and learning programs.
- Build a trainer support network for collaboration and consistency.
- Stay informed on departmental processes to align training.
- Evaluate and improve training programs regularly.
Requirements:
- Strong organisational and communication skills.
- Skilled in coaching, facilitation, and stakeholder collaboration.
- Experienced in creating engaging training materials with blended learning methods.
- Naturally curious and eager to learn.
- Analytical problem-solver with attention to detail.
- Quick to grasp new concepts.
- Proficient in IT and training needs analysis.
- Team player with experience in fast-paced customer environments.
About Us:
Optima Recruitment is a leading recruitment agency dedicated to providing exceptional service to our clients and candidates. We are committed to building long-term relationships and delivering results-driven solutions.
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