Learning and Development Expert

4 weeks ago


Epsom, Surrey, United Kingdom Optima Recruitment Full time

Job Title: Learning & Development Consultant

Job Summary:

We are seeking a skilled Learning & Development Consultant to join our team at Optima Recruitment. As a key member of our organization, you will be responsible for developing and managing competency matrices, planning and conducting training sessions, and administering task rotations to support skill development.

Key Responsibilities:

  • Develop and manage competency matrices to assess skills and identify learning gaps.
  • Plan, conduct, and document training sessions based on competency needs.
  • Administer task rotations to support skill development.
  • Identify training needs using data from complaints, call reviews, and feedback, and provide targeted solutions.
  • Design, centralise, and maintain learning materials.
  • Deliver training on industry, products, and skills across teams.
  • Coach and mentor agents to improve performance.
  • Create and implement induction and learning programs.
  • Build a trainer support network for collaboration and consistency.
  • Stay informed on departmental processes to align training.
  • Evaluate and improve training programs regularly.

Requirements:

  • Strong organisational and communication skills.
  • Skilled in coaching, facilitation, and stakeholder collaboration.
  • Experienced in creating engaging training materials with blended learning methods.
  • Naturally curious and eager to learn.
  • Analytical problem-solver with attention to detail.
  • Quick to grasp new concepts.
  • Proficient in IT and training needs analysis.
  • Team player with experience in fast-paced customer environments.

About Us:

Optima Recruitment is a leading recruitment agency dedicated to providing exceptional service to our clients and candidates. We are committed to building long-term relationships and delivering results-driven solutions.



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