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Help Desk Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom Bright Purple Full time
Job Description

At Bright Purple, we are seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing first-class support to our end users, helping them resolve issues efficiently and professionally.

Key Responsibilities:
  • Provide technical support to end users via phone, email, or in-person
  • Resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex issues
  • Develop and maintain user documentation and guides
Requirements:
  • Proficiency in additional languages such as Spanish, French, or Swedish is highly desirable
  • Ability to work in a hybrid environment, with a mix of remote and in-office work
  • Excellent communication and problem-solving skills
What We Offer:
  • Quarterly 10% bonus
  • Hybrid working arrangement
  • Immediate start available

At Bright Purple, we value diversity and inclusion in our industry. We are an equal opportunities employer and welcome applications from candidates who share our values.