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IT Service Desk Support Specialist

1 month ago

Edinburgh, Edinburgh, United Kingdom Menzies Distribution Limited Full time

Menzies Distribution Limited is seeking a skilled IT Service Desk Support Specialist to join our team. As a key member of our service desk operation, you will provide exceptional support to our customers, handling queries and resolving issues in a timely and professional manner.

Key Responsibilities
  • Respond to and process incoming service requests via our Service Now system
  • Provide first-line support and resolve common incidents and requests
  • Fulfill order requests and raise purchase orders as needed
  • Collaborate with the Service Desk Manager to ensure seamless service delivery
Requirements
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong customer service skills and a commitment to delivering exceptional support
  • Ability to work independently and as part of a team
What We Offer

At Menzies Distribution Limited, we value our employees and offer a range of benefits, including flexible working options and opportunities for professional growth and development.