Service Desk Team Lead
4 days ago
Key Responsibilities
As a Service Desk Team Lead at Quorum Network Resources, you will be responsible for leading a team of circa 10 Support Analysts, ensuring effective resourcing and a focus on delivering best-in-class service. This role requires strong people management skills, with the ability to manage time and availability to provide additional support to other teams as needed.
About the Team
The Service Desk team is a key part of the Managed Services team, working closely with our Technical Team Leads to ensure the team is effectively supporting our clients. Your experience, technical knowledge, and mentorship will guide the team and help set the standard for client support.
Requirements
As a Service Desk Team Lead, you should have strong technical knowledge of the key IT applications we support, and be well-versed in people and resource management. You will be responsible for line managing our IT analysts, ensuring they are focused and driven to deliver excellent service.
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Service Desk Team Lead
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Quorum Network Resources Full timeWe are seeking a highly skilled Service Desk Team Lead to join our team at Quorum Network Resources, a Microsoft Solutions Partner and Microsoft Tier 1 Cloud Solutions Provider IT Consultancy firm based in Scotland.As a Service Desk Team Lead, you will be responsible for leading our Service Desk team, ensuring that our clients receive exceptional support and...
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Service Desk Team Lead
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Quorum Network Resources Full timeWe are seeking a highly skilled Service Desk Team Lead to join our team at Quorum Network Resources, a Microsoft Solutions Partner and Microsoft Tier 1 Cloud Solutions Provider IT Consultancy firm based in Scotland.As a Service Desk Team Lead, you will be responsible for leading our Service Desk team, ensuring that our clients receive exceptional support and...
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Service Desk Team Lead
1 month ago
Edinburgh, Edinburgh, United Kingdom Quorum Network Resources Full timeWe are seeking a highly skilled Service Desk Team Lead to join our team at Quorum Network Resources, a Microsoft Solutions Partner and Microsoft Tier 1 Cloud Solutions Provider IT Consultancy firm based in Scotland.As a Service Desk Team Lead, you will be responsible for leading our Service Desk team, ensuring that our clients receive exceptional support and...
-
Service Desk Team Lead
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Quorum Network Resources Full timeJob DescriptionWe are seeking a highly skilled Service Desk Team Lead to join our IT Consultancy firm, Quorum Network Resources, based in Scotland. As a Microsoft Solutions Partner and Microsoft Tier 1 Cloud Solutions Provider, we offer a unique opportunity to work with cutting-edge technology.The successful candidate will be responsible for leading our...
-
Service Desk Team Lead
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Quorum Network Resources Full timeJob DescriptionWe are seeking a highly skilled Service Desk Team Lead to join our IT Consultancy firm, Quorum Network Resources, based in Scotland. As a Microsoft Solutions Partner and Microsoft Tier 1 Cloud Solutions Provider, we offer a unique opportunity to work with cutting-edge technology.The successful candidate will be responsible for leading our...
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Service Desk Team Lead
1 month ago
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Service Desk Team Lead
1 month ago
Edinburgh, Edinburgh, United Kingdom Jobheron Full timeJob Title: Service Desk Team LeadWe are seeking a highly skilled and experienced Service Desk Team Lead to join our team at Jobheron. As a Service Desk Team Lead, you will be responsible for leading a team of IT Support Analysts and ensuring that they deliver high-quality service to our clients.About the RoleThe successful candidate will have a strong...
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Edinburgh, Edinburgh, United Kingdom Quorum Network Resources Full timeQuorum Network Resources is a Microsoft Solutions Partner and a Microsoft Tier 1 Cloud Solutions Provider IT Consultancy firm based in Scotland.We currently hold 5 out of 6 Microsoft Designations and 3 specialisations in Calling for Microsoft Teams, Cloud Security and Identity and Access Management.Key Responsibilities:Lead the Service Desk team to provide...
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Service Desk Team Lead
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Quorum Network Resources Full timeQuorum Network Resources is a Microsoft Solutions Partner and a Microsoft Tier 1 Cloud Solutions Provider IT Consultancy firm based in Scotland.We currently hold 5 out of 6 Microsoft Designations and 3 specialisations in Calling for Microsoft Teams, Cloud Security and Identity and Access Management.Key Responsibilities:Lead the Service Desk team to provide...
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Service Desk Team Lead
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Edinburgh, Edinburgh, United Kingdom Quorum Network Resources Full timeWe are seeking a highly skilled Service Desk Team Lead to join our team at Quorum Network Resources. As a key member of our Managed Services team, you will be responsible for leading a team of Support Analysts and ensuring that our clients receive best-in-class service.About the RoleYou will be responsible for line managing our IT analysts, ensuring that...
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