Service Desk Team Lead

4 days ago


Edinburgh, Edinburgh, United Kingdom Quorum Network Resources Full time

Key Responsibilities


As a Service Desk Team Lead at Quorum Network Resources, you will be responsible for leading a team of circa 10 Support Analysts, ensuring effective resourcing and a focus on delivering best-in-class service. This role requires strong people management skills, with the ability to manage time and availability to provide additional support to other teams as needed.


About the Team


The Service Desk team is a key part of the Managed Services team, working closely with our Technical Team Leads to ensure the team is effectively supporting our clients. Your experience, technical knowledge, and mentorship will guide the team and help set the standard for client support.


Requirements


As a Service Desk Team Lead, you should have strong technical knowledge of the key IT applications we support, and be well-versed in people and resource management. You will be responsible for line managing our IT analysts, ensuring they are focused and driven to deliver excellent service.



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