Help Desk Specialist

1 week ago


Edinburgh, Edinburgh, United Kingdom Venesky-Brown Full time

Venesky-Brown's client seeks an IT Service Desk Analyst for a 3-month contract with potential extension. Key Responsibilities:

  • Support staff with IT & Facilities activities, including new starter onboarding, desktop equipment, local networking, and telephony.
  • Assist in developing and operating IT and facilities procedures and processes.
  • Contribute to IT service reporting and change management.
  • Utilise and maintain support knowledgebase to deliver consistent service and continuity.
  • Identify continual service improvement opportunities.
  • Day-to-day maintenance of configuration management data for cloud solutions.

Essential Skills:

  • Experience in supporting cloud solutions and access controls for differing SaaS platforms.
  • Experience working with Microsoft Intune and Windows devices, supporting common operational issues.
  • Maintaining process and procedures, working with 3rd party suppliers, and identifying opportunities for service improvement.
  • Self-starter, comfortable with individual problem solving and asking for support when required.
  • Experience of service management working within small and evolving organisations.


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