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Customer Service Representative
1 month ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland.
Key Responsibilities
- Provide excellent customer service and ensure a positive shopping experience for all customers.
- Work effectively as part of a team to achieve sales and customer service targets.
- Ensure the store is well-presented and maintained, including the stockroom and external areas.
- Process transactions accurately and efficiently on the till.
- Assist with stock management, including receiving and storing stock, and maintaining stock levels.
- Participate in visual merchandising and maintaining the store's appearance.
- Work flexibly to meet the needs of the business, including working varied shifts, including mornings, afternoons, evenings, and weekends.
What We Offer
- A competitive hourly rate, rising to £13.50 after 3 years.
- Additional supplements paid depending on the days and hours worked.
- 25% additional pay for any unsocial hours worked.
- 50% supplement for any hours worked over 40 hours.
- 50% supplement working on a Sunday.
- 29 days' holiday per annum (pro rata, including Bank Holidays).
- Company pension after 1 year.
- Genuine opportunities for career development.
- Generous discounts available, including Circle K and Bike to Work.
- Maternity Leave top-up, Marriage Leave, and Employee Assistance Programme.
Requirements
- A can-do attitude and excellent customer service skills.
- The willingness to go the extra mile for our customers.
- To be responsible and reliable.
- To enjoy working in a fast-paced, varied environment.
- A good team player.
- Preferably, previous experience in a customer-facing role, but this is not essential provided you have the right attitude.
Working at Lidl
Lidl is an equal opportunities employer. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion, or membership of the traveller community.
