Customer Service Representative

5 months ago

Antrim, United Kingdom Sensata Technologies, Inc. Full time

Sensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, including controllers and software, and other mission-critical products to create valuable business insights for customers and end users.

We are currently recruiting for an Customer Service Representative for our Aftermarket team based in Antrim.

In this role, you responsible for interacting with customers to provide information, support and problem resolution to inquiries and order status. You will serve as the customer’s main point of contact for delivery and order status.

The customer service rep maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.

General Responsibilities
- Serves as customers main point of contact related to delivery and order status for assigned customer portfolio
- Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production lead-time, assess transportation mode and service to be used based on customer coverage
- Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processas well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date
- Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process
- Executes manual order entry process withing required timeline and accuracy
- Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time
- Participates in timely reviews and investigations of root cause for customer short-payments
- Coordinate with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information
- Coordinate with customers to determine shipping method

Experience / Qualifications
- A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
- Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
- Strong communication skills; oral, written and presentation
- Strong organization, planning and time management skills to achieve results
- Strong personal and professional ethical values and integrity
- Holds self-accountable to achieving goals and standards
- Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
- Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
- Previous experience gained in a customer service role.
- Proven track record of success of resolving customer issues.
- Fluent to C2 level in German
- Experience of working in a target-driven, fast-paced environment.

We offer a competitive salary and benefits package. Sensata Technologies is committed to the provision of training, development and promotion opportunities.

SmarterTogether- Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing- Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication- As OneSensata, we are working together to make things work together

Click here to view

Sensata Recruitment Privacy Statement

Click here to view our

Sensata Recruitment Privacy Statement for China

  • Customer Service Representative

    1 month ago

    Antrim, United Kingdom Welcome Break Full time

    Customer Service Role at Welcome BreakImmediate Start and Flexible Working PatternsWelcome Break, a leading provider of services at motorway service stations, is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and ensuring a positive...

  • Customer Service Representative

    3 weeks ago

    Antrim, United Kingdom Travelex Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Travelex. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling foreign exchange transactions, and promoting our products and services.Key...

  • Customer Service Representative

    4 weeks ago

    Aldergrove, Co. Antrim, United Kingdom Select Service Partner UK Ltd Full time £12

    Job Summary:We are seeking a motivated and enthusiastic Customer Service Representative to join our team at Belfast International Airport. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers and ensuring a seamless experience for all who visit our airport restaurants and cafes.Key...

  • Customer Service Representative

    4 weeks ago

    Antrim, United Kingdom SSP Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing an exceptional customer experience, ensuring a clean and safe environment, and collaborating with colleagues to deliver smooth and efficient operations.Key...

  • Customer Service Representative

    6 months ago

    Antrim, United Kingdom Sensata Technologies Full time

    Sensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, including controllers and software, and other mission-critical products to create valuable business insights for customers and end users. We are currently recruiting for an Customer Service Representative for our Aftermarket team based in Antrim. ...

  • Customer Service Representative

    3 weeks ago

    Newtownabbey, Co. Antrim, United Kingdom Ernest Gordon Recruitment Limited Full time £24,000 - £26,000

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to clients renting equipment.Key Responsibilities:Provide exceptional customer service to clients renting equipmentMaintain...

  • Customer Service Representative

    4 weeks ago

    Antrim, United Kingdom Sensata Technologies Full time

    Job Title: Customer Service RepresentativeJob Summary:Sensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, and other mission-critical products. We are currently recruiting for a Customer Service Representative to join our Aftermarket team based in Antrim.Key Responsibilities:Serve as the customer's...

  • Customer Service Representative

    4 weeks ago

    Antrim, United Kingdom Travelex Full time

    Customer Service Representative - Foreign Exchange SpecialistAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team as a Foreign Exchange Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers in relation to their foreign exchange...

  • Customer Service Representative

    4 weeks ago

    Antrim, United Kingdom Sensata Technologies Full time

    Job SummarySensata Technologies is a leading industrial technology company seeking a Customer Service Representative to join our Aftermarket team in Antrim. As a key member of our customer-facing team, you will be responsible for interacting with customers to provide information, support, and problem resolution to inquiries and order status.Key...

  • Customer Service Representative

    4 weeks ago

    Antrim, United Kingdom Sensata Technologies Full time

    Job SummarySensata Technologies is a leading industrial technology company seeking a Customer Service Representative to join our Aftermarket team in Antrim. As a key member of our customer-facing team, you will be responsible for interacting with customers to provide information, support, and problem resolution to inquiries and order status.Key...

  • Customer Service Representative

    4 weeks ago

    Antrim, United Kingdom Sensata Technologies Full time

    Job SummarySensata Technologies is a leading industrial technology company seeking a Customer Service Representative to join our Aftermarket team in Antrim. As a key member of our customer-facing team, you will be responsible for interacting with customers to provide information, support, and problem resolution to inquiries and order status.Key...

  • Customer Service Representative

    2 weeks ago

    Antrim, United Kingdom B&M Retail Limited Full time

    We are recruiting for Customer Service Assistants to join our store in a busy retail environment. The role involves supporting our busy Christmas period with a guaranteed 12 hours per week. We're big on personality and attitude - experience in customer service is a bonus, but not essential. At B&M Retail Limited, we offer great benefits including a 10%...

  • Customer Service Representative

    6 months ago

    Antrim, United Kingdom Black Fox Solutions Full time

    **Customer Service** **Antrim** **£24k - 27K (DOE)** *** Join a leading engineering company who supply and distribute throughout Europe! Working Hours: Either 8-4pm or 9-5pm *** **Role includes**: - Liaise with internal and external stakeholders including customers, logistics, production and sales - Processing orders / data - Coordinate bookings and...

  • Customer Service Representative

    4 weeks ago

    Antrim, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland.Key ResponsibilitiesProvide excellent customer service and ensure a positive shopping experience for all customers.Work effectively as part of a team to achieve sales and customer service targets.Ensure the store is...

  • Customer Service Representative

    4 weeks ago

    Antrim, United Kingdom Travelex Full time

    Job Title: Customer Service Representative - Foreign Exchange SpecialistAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative - Foreign Exchange Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients...

  • Customer Service Representative

    2 months ago

    Antrim, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland.Key ResponsibilitiesProvide exceptional customer service and ensure a positive shopping experience for all customersEnsure stock loss controls are followed in all areas of the storeMaintain store and external...

  • Customer Service Representative

    4 weeks ago

    Antrim, United Kingdom Next Full time

    About the Role:To be a successful Sales Team Member, you will:Offer fast and friendly service at all times, helping our customers to find the perfect products.Share your passion and knowledge about our amazing products.Work in all areas of the store, including sales floors, stockrooms and processing deliveries.Take control of your own development.We're...

  • Customer Service Representative

    4 weeks ago

    Antrim, United Kingdom Next Full time

    About the Role:To be a successful Sales Team Member, you will:Provide exceptional customer service, ensuring a positive shopping experience for our customers.Share your knowledge and passion for our products, helping customers find the perfect items.Work efficiently in all areas of the store, including sales floors, stockrooms, and processing deliveries.Take...

  • Customer Service Representative

    4 weeks ago

    Antrim, United Kingdom Next Full time

    About the Role:To be a successful Sales Team Member, you will:Provide exceptional customer service and help customers find the perfect productsShare your passion and knowledge about our amazing productsWork in all areas of the store, including sales floors, stockrooms, and processing deliveriesTake control of your own development and growthAbout You:We are...

  • Customer Service Representative

    4 weeks ago

    Antrim, United Kingdom Next Full time

    Shifts You Are Applying For: 15 hours per week, Thursday 09:30 - 18:00, Friday 09:30 - 18:00As a Sales Team Member at Next, you will be part of a fast-paced store team, where your top priority will be to offer outstanding service and excellent stock operations to our customers. In return for supporting all Company policies and procedures and having a great...