Customer Service Representative
4 weeks ago
Job Summary
Sensata Technologies is a leading industrial technology company seeking a Customer Service Representative to join our Aftermarket team in Antrim. As a key member of our customer-facing team, you will be responsible for interacting with customers to provide information, support, and problem resolution to inquiries and order status.
Key Responsibilities
- Serve as the customer's main point of contact for delivery and order status.
- Provide guidance to customers about quantities on stock, required time to produce and deliver.
- Review customer requests related to production lead–time, assess transportation mode and service to be used based on customer coverage.
- Ensure proactive internal notification of customer delivery risk following Customer Impact Alert process and send a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date.
- Review regularly and assist in the timely resolution of customer concerns/claims/cases on the portals related to the delivery process.
- Execute manual order entry process within required timeline and accuracy.
- Communicate with customers in the event of inventory opportunities of supplying orders at an earlier time.
- Participate in timely reviews and investigations of root cause for customer short-payments.
- Coordinate with planning and/or logistics teams to ensure execution of shipments, per customer needs/requests and follow up with customer needed information.
- Coordinate with customers to determine shipping method.
Requirements
- A university degree required (i.e. Bachelor's degree) or equivalent relevant work experience.
- Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
- Strong communication skills; oral, written, and presentation.
- Strong organization, planning, and time management skills to achieve results.
- Strong personal and professional ethical values and integrity.
- Holds self-accountable to achieving goals and standards.
- Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
- Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers.
What We Offer
We offer a competitive salary and benefits package. Sensata Technologies is committed to the provision of training, development, and promotion opportunities.
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