Leadership Role in Front Desk Operations

3 weeks ago


London, Greater London, United Kingdom AccorHotel Full time

Front Office Team Leader Job Description:

AccorHotel is seeking an experienced Front Office Team Leader to lead our front desk operations. This is a full-time position that requires excellent leadership and communication skills.

Responsibilities:

  1. Oversee front office activities, including check-in/check-out processes, reservations, and guest services.
  2. Contribute to guests' satisfaction by providing high-quality services with a warm and friendly approach.
  3. Address guest complaints and provide swift solutions.
  4. Assist the Front Office Manager in developing and implementing new procedures.
  5. Ensure effective communication processes and maintain service standards.
  6. SUPport ongoing On-the-Job Training Programs within the department.

Requirements:

  • Prior experience in a front office department is required.
  • Service-focused personality is essential.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving abilities and keen attention to detail.
  • Ability to perform effectively under pressure.

Salary: £40,000 - £50,000 per annum, based on experience.


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