Resident Services Liaison
2 days ago
We are seeking a highly motivated and customer-focused Resident Services Assistant to join our team at Clifford House. As a key member of our operations team, you will play a vital role in providing exceptional customer service to our students and visitors.
Responsibilities- Provide a warm and friendly meet and greet service, reception support, and help desk assistance.
- Contribute to various back-office functions, providing administrative support to the operations team and General Manager.
- Support open days, intake days, and departures, as well as assist students, visitors, and external contacts on a day-to-day basis.
- Handle customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information.
- Excellent customer service skills, always displaying a helpful and patient attitude.
- Experience using Microsoft Office software.
- Quick and efficient learning ability.
- Proficient in presenting information accurately, professionally, and appropriately.
- Experience prioritising workload to meet competing deadlines without close supervision.
- Team player with a flexible approach.
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off – enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
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