Senior Pensions Administrator

6 days ago

Redhill, Surrey, United Kingdom WTW Full time

About the Role

We are seeking a highly skilled and experienced Pension Scheme Manager to join our team at WTW. As a key member of our administration team, you will be responsible for servicing both member and client queries in relation to DB and some DC pension schemes.

Key Responsibilities

  • Working within an administration team, you will be responsible for ensuring that all service level agreements and performance standards are achieved.
  • You will deputise in the absence of the Team Leader and be a senior point of reference on technical issues and non-standard cases.
  • Check and challenge work performed by less experienced associates and make sure that the requested work has been undertaken.
  • Train, support and mentor junior associates and hold regular feedback sessions.
  • Assist in more complex/project work when required, including complaints.
  • Continuously seek to identify areas where the service to clients/members could be improved and communicate findings to Team Leader.
  • Ensure that targets and deadlines are met.

Requirements

  • Experience of administrating occupational pension schemes.
  • Experience of coaching and supporting less experienced associates.
  • Excellent interpersonal skills to include good written and verbal communication.
  • Good time management skills and the ability to organise and prioritise own workload.
  • Able to work to a high level of accuracy.
  • Customer and quality focused.
  • Computer literate.

About WTW

At WTW, we believe that difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day.

We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity and are committed to creating a workplace where everyone feels valued, respected and able to contribute their best work.

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