Pensions Administration Apprentice
2 months ago
About WTW
WTW is a global company that provides a range of services to clients around the world. We are committed to making a real impact for our clients and colleagues.
Our Culture
We are proud of our culture and are committed to creating a place where we are bolder together. Our inclusion networks help us to live our values and our defined inclusion and diversity commitments improve and measure our progress.
Our Team
WTW's Outsourcing GB is a global line of business that provides outsourced pension administration services to occupational pension funds. We have worked with some of the world's leading organisations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.
The Role
The role of a Pensions Administrator is to work within an administration team servicing both member and client queries in relation to occupational pension schemes. The successful candidate will be responsible for:
- Communicating effectively with clients/members via the telephone, remembering each caller will have a different level of understanding.
- Providing a quality customer experience to clients/members.
- Identifying areas where the service to clients/members could be improved and communicating to the Senior Administrator/Team Leader.
- Dealing with simple queries and requests by the use of standard letters and reference to procedures.
- Recognising and escalating potential problem and potential complaint cases.
- Ensuring complaints procedure is adhered to and that all complaints are immediately notified to a Senior Administrator.
- Seeking clarification where errors are made.
- Monitoring own workflow to ensure service levels are achieved.
- Accurately performing manual calculations.
- Knowing and living the firm's values.
About the Role
This is an exciting opportunity to join a global company and work in a dynamic team. The successful candidate will have the opportunity to develop their skills and knowledge in pension administration and contribute to the success of the company.
What We Offer
WTW offers a range of benefits to its employees, including:
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and global company.
- The chance to develop your skills and knowledge in pension administration.
- A supportive and inclusive work environment.
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