Pension Administrator
4 weeks ago
A challenging and rewarding opportunity for a Pension Administrator to join WTW, a leading Third-Party Administrator, as a Pension Administrator. This role involves the administration of occupational pension schemes, dealing with new joiners, leavers, retirees, and calculating renewals and member contributions.
Full training is provided to all new joiners, starting with a comprehensive induction programme in week one. This is followed by a 6-month learning development programme, designed to provide the right training to our colleagues at the right time. The programme trains colleagues on both technical subjects and core skills, including customer experience and client care.
At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person, and in-office interactions dependent on the needs of the team, role, and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
The Role
- Communicate effectively with client/members via the telephone, letter, and email.
- Consistently provide a quality customer experience to clients/members.
- Deal with simple queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problems and potential complaint cases.
- Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.
- Monitor own workflow to ensure service levels are achieved.
- Accurately perform manual calculations.
- Assist the wider team in more complex/project work when required.
- Help to provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand.
- Develop knowledge of clients' pension schemes.
- Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
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Pension Administrator
4 weeks ago
Redhill, Surrey, United Kingdom WTW Full timeWiden your expertise as a Pension Administrator at WTW, a leading Third-Party Administrator. This role offers a challenging and rewarding experience, combining team working, mathematical, and customer service skills.Key responsibilities include administering occupational pension schemes, handling new joiners, leavers, retirees, and calculating renewals and...
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Pension Administrator
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Redhill, Surrey, United Kingdom WTW Full timeA unique opportunity has arisen for a candidate to join WTW, one of the leading Third-Party Administrators, as a Pension Administrator. This challenging and rewarding role draws on and further develops team working, mathematical, and customer service skills.Responsibilities include the administration of occupational pension schemes, dealing with new joiners,...
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Pension Administrator
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Redhill, Surrey, United Kingdom WTW Full timeA fantastic opportunity for a candidate at any level of their career to join WTW, a leading Third-Party Administrator, as a Pension Administrator. This is a challenging and rewarding role, drawing on and further developing team working, mathematical and customer service skills.Day-to-day responsibilities include the administration of occupational pension...
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Senior Pensions Administrator
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Redhill, Surrey, United Kingdom WTW Full timeAbout the RoleIn WTW's Outsourcing Business, our Admin Operations team consists of over 1,000 colleagues providing a comprehensive pension administration facility for clients of varying sizes and complexity. Our workforce encompasses diverse seniority levels, skill mixes, team sizes, and talent pools, delivering unique operational models, processes, and...
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Pensions Administrator Specialist
1 month ago
Redhill, Surrey, United Kingdom WTW Full timeAbout the RoleWe are seeking an experienced Pensions Administrator to join our team at WTW. This is a challenging and rewarding role that requires strong mathematical and customer service skills.The successful candidate will be responsible for the administration of occupational pension schemes, including dealing with new joiners, leavers, retirees, and...
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1 month ago
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3 weeks ago
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Senior Pensions Administrator
1 month ago
Redhill, Surrey, United Kingdom WTW Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Pensions Administrator to join our team at WTW. As a key member of our team, you will be responsible for providing support to existing senior associates with the production of pension increases, benefit statements, administration reports, and monthly reporting.As a Senior Pensions...
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Pension Administration Manager
4 weeks ago
Redhill, Surrey, United Kingdom WTW Full timeIn WTW's Outsourcing Business, Admin Operations is a dynamic team of over 1,000 colleagues providing a comprehensive pension administration facility to clients of varying size and complexity. The team consists of diverse seniority levels, skill mixes, team sizes, and talent pools, delivering unique operational models, processes, and procedures.The Pension...
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Pension Administration Specialist
3 weeks ago
Redhill, Surrey, United Kingdom WTW Full timeAs a Pension Administration Specialist, you will be responsible for servicing both member and client queries in relation to DB and some DC pension schemes within a dynamic administration team. You will work in conjunction with the Team Leader to ensure that all service level agreements and performance standards are achieved.The role involves working in a...
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Senior Pensions Administrator
4 weeks ago
Redhill, Surrey, United Kingdom WTW Full timeAs a senior pensions administrator at WTW, you will be responsible for servicing both member and client queries in relation to DB and some DC pension schemes. You will work within an administration team to ensure that all service level agreements and performance standards are achieved.The role involves deputising in the absence of the team leader, being a...
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Pensions Administration Director
4 weeks ago
Redhill, Surrey, United Kingdom WTW Full timeIn WTW's Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and...
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Pensions Administration Director
3 weeks ago
Redhill, Surrey, United Kingdom WTW Full timeIn WTW's Outsourcing Business, Admin Operations comprises nearly a thousand colleagues providing a pension administration facility for clients of varying size across complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes, and talent pools delivering diverse operational models, processes, and procedures.The Pensions...
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Senior Pensions Administrator
4 weeks ago
Redhill, Surrey, United Kingdom WTW Full timeAt WTW, we are seeking a highly skilled Pension Benefits Specialist to join our team. As a key member of our team, you will provide support to existing senior associates with the production of pension increases, benefit statements, administration reports, monthly reporting, and testing of automated calculation solutions.We understand flexibility is key to...