Pensions Administration Specialist
1 month ago
About the Role
The Pensions Administrator will work within an administration team servicing both member and client queries in relation to occupational pension schemes.
Key Responsibilities
- Communicate effectively with clients/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur.
- Consistently provide a quality customer experience to clients/members.
- Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
- Deal with simple queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problem and potential complaint cases.
- Ensure complaints procedure is adhered to and that all complaints are immediately notified to a Senior Administrator.
- Seek clarification where errors are made.
- Monitor own workflow to ensure service levels are achieved.
- Accurately perform manual calculations.
- Know and live the firm's values.
About the Team
WTW's Outsourcing GB is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds.
About WTW
WTW is a company with global scale and diverse perspective where you can deepen our collective insight, set the bar high and succeed your way.
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