Pensions Administration Specialist

1 month ago


Redhill, Surrey, United Kingdom WTW Full time

About the Role

The Pensions Administrator will work within an administration team servicing both member and client queries in relation to occupational pension schemes.

Key Responsibilities

  • Communicate effectively with clients/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur.
  • Consistently provide a quality customer experience to clients/members.
  • Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
  • Deal with simple queries and requests by the use of standard letters and reference to procedures.
  • Recognise and escalate potential problem and potential complaint cases.
  • Ensure complaints procedure is adhered to and that all complaints are immediately notified to a Senior Administrator.
  • Seek clarification where errors are made.
  • Monitor own workflow to ensure service levels are achieved.
  • Accurately perform manual calculations.
  • Know and live the firm's values.

About the Team

WTW's Outsourcing GB is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds.

About WTW

WTW is a company with global scale and diverse perspective where you can deepen our collective insight, set the bar high and succeed your way.



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