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Pension Administration Specialist

1 month ago

Redhill, Surrey, United Kingdom WTW Full time

We are seeking a highly skilled Pension Administration Specialist to join our team at WTW in Redhill or Leeds. The successful candidate will be responsible for the administration of occupational pension schemes, dealing with new joiners, leavers, retirees and calculating renewals and member contributions.

As an industry leader, we offer a competitive salary of £30,000 - £40,000 per annum, depending on experience, and an excellent benefits package including company pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options.

The role requires effective communication with clients/members via telephone, letter and email, consistently providing a quality customer experience and dealing with simple queries and requests by the use of standard letters and reference to procedures.

Key responsibilities include monitoring own workflow to ensure service levels are achieved, accurately performing manual calculations, assisting the wider team in more complex/project work when required and helping to provide an efficient, professional service to meet all client/members' needs.

We are looking for a motivated individual who is able to develop knowledge of clients' pension schemes and continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.