Pensions Administration Specialist

2 weeks ago


Redhill, Surrey, United Kingdom WTW Full time

Transforming the Future of Pensions Administration

At WTW, we're committed to delivering exceptional service to our clients and members. As a Pensions Administrator, you'll play a vital role in servicing occupational pension schemes, ensuring timely and accurate administration of benefits.

Key Responsibilities:

  • Communicate effectively with clients and members via the telephone, providing a quality customer experience.
  • Record each call as it occurs, ensuring accurate documentation of interactions.
  • Deal with simple queries and requests by utilizing standard letters and procedures.
  • Recognize and escalate potential problems and complaints, adhering to the firm's complaints procedure.
  • Monitor own workflow to ensure service levels are achieved, accurately performing manual calculations.
  • Assist the wider team in more complex/project work when required, supporting colleagues for holiday cover and workload peaks.
  • Accountable for own development, identifying and raising any learning needs with Senior Administrator.

About WTW:

WTW is a global leader in providing outsourced pension administration services to occupational pension funds. Our team of experts serves clients across the globe, leveraging our global view and local expertise to deliver exceptional results.

What We Offer:

  • A dynamic and inclusive work environment, committed to making a real impact for our clients and colleagues.
  • Opportunities for growth and development, with a focus on continuous learning and skill-building.
  • A collaborative team culture, supporting each other to achieve excellence in our work.


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