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Senior Pensions Administrator

1 month ago

Redhill, Surrey, United Kingdom WTW Full time
About the Role

We are seeking a highly skilled and experienced Senior Pensions Administrator to join our team at WTW. As a key member of our team, you will be responsible for providing support to existing senior associates with the production of pension increases, benefit statements, administration reports, and monthly reporting.

As a Senior Pensions Administrator, you will be expected to run and manage large projects successfully, maintain existing reporting requirements, and ensure full system automation can be achieved. You will work closely with Administration and Systems to achieve this goal.

Key Responsibilities
  • Ensure that all delivery promises and performance standards are achieved in conjunction with the Team Leader.
  • Escalate problems and cases to Team Leader.
  • Be a point of reference on technical issues and non-standard cases.
  • Challenge procedures to identify process improvements and pass on recommendations to Team Leader.
  • Check and challenge the basis of work performed by junior associates and ensure that the requested work has been undertaken.
  • Coach junior associates on errors made to explain and prevent reoccurrence.
  • Mentor junior associates and hold regular feedback sessions.
  • Identify associate training needs and raise with Team Leader, proposing solutions where appropriate.
  • Identify performance issues and raise with Team Leader.
  • Monitor own projects and that of junior associates via the Team Planner to ensure agreed target dates are achieved.
  • Take responsibility for the development of homepage and precedent documents.
  • Produce test packs for automation, test, and sign off calculations for DB and DC members.
  • Assist in due diligence exercises, analysing data quality, identifying data issues, and proposing solutions.
  • Monitor and manage data cleaning requirements.
  • Assist and prepare large mailing projects to members.
  • Scoping costs for projects outside of business as usual and monitoring the spend versus budget.
  • Complaint Management.
  • On a daily basis, be the main contact for an agreed list of projects and maintain and develop client relationships.
  • Work with the Team Leader to improve operational efficiency and reduce costs through automation and the full use of standard products.
  • Provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand.