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    2 months ago


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    1 month ago


    Redhill, Surrey, United Kingdom WTW Full time

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Pension Administrator

2 months ago


Redhill, Surrey, United Kingdom WTW Full time
About the Role

We are seeking a highly skilled and experienced Pension Administrator to join our team at WTW. As a Pension Administrator, you will play a critical role in the administration of occupational pension schemes, ensuring that our clients receive a high-quality service.

Key Responsibilities
  • Client Communication: Communicate effectively with clients and members via various channels, providing a quality customer experience.
  • Query Resolution: Deal with simple queries and requests using standard procedures and letters.
  • Problem Escalation: Recognize and escalate potential problems and complaint cases to Senior Administrators.
  • Complaint Handling: Ensure complaints are handled in accordance with our procedures and notify Senior Administrators immediately.
  • Workflow Management: Monitor and manage your workflow to ensure service levels are achieved.
  • Manual Calculations: Accurately perform manual calculations and assist the wider team in more complex project work.
  • Service Improvement: Continuously identify areas for service improvement and communicate suggestions to Senior Administrators.
Requirements
  • Accuracy: Work to a high level of accuracy and attention to detail.
  • Pressure Management: Work well under pressure and meet targets.
  • Interpersonal Skills: Possess excellent written and verbal communication skills.
  • Customer Focus: Demonstrate a customer-focused approach and a commitment to quality.
  • Computer Literacy: Be computer literate and proficient in using relevant software systems.
About WTW

At WTW, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace culture that values and respects the differences of our colleagues. We are an equal opportunity employer and welcome applications from candidates from diverse backgrounds.