Global Process Owner

4 weeks ago

London, Greater London, United Kingdom Informa PLC Full time
Job Description

The Global Process Owners team at Informa PLC is responsible for overseeing and leading change in the Shared Service Organisation. This involves collecting and consolidating Shared Service performance data, leading continuous improvement initiatives to improve the performance and effectiveness of the SSO, as well as ensuring that the SSO drives compliance through the business. The Global Process Owner is responsible for the end-to-end process in their assigned process stream. They must lead and facilitate their process community to ensure that the needs of the business are being identified, evaluated, and prioritized.

The role will report to the Head of Global Process Owners.

Key Responsibilities

The SAP O2C Global Process Owner is responsible for overseeing and optimizing the end-to-end O2C processes. This role involves designing and implementing standardized processes, ensuring compliance with industry standards, and driving continuous improvement initiatives. The O2C Global Process Owner works closely with various stakeholders across regions and functions to achieve operational excellence and enhance customer satisfaction.

With two ERPs (SAP and Oracle) across Informa, there are two O2C GPO roles, one focusing on SAP and one focusing on Oracle. The two O2C GPOs are expected to work together to standardize, simplify, and transform processes, enhance the controls environment, and partner with IT to improve the tools and systems across the process. This role will be focused on SAP and the processes and businesses that utilize SAP as their underlying ERP.

Informa is regularly integrating new businesses, requiring the GPOs to work closely with the M&A and Integrations team to align on approach. This requires the development of a to-be state while considering what process exceptions make sense to enable these integrations to be successful. Post-integration, the GPO will need to work with various teams to standardize and simplify these exceptions where appropriate.

Key Accountabilities & Responsibilities

  • Define, implement, maintain, and manage the global O2C process, ensuring standardization and simplification of processes.
  • Work with the Delivery team to embed process enhancements while working to transform O2C processes, ensuring alignment to process standards and policies.
  • Identify opportunities for process improvements, streamline workflows, and implement best practices to drive standardization, simplification, efficiency, and effectiveness.
  • Work closely with key stakeholders, including the Delivery teams, finance, IT, sales, and customer service departments, to align processes and ensure seamless integration.
  • Review and enhance key performance indicators (KPIs) and metrics to monitor process performance, analyze data, and report on the effectiveness of the O2C process.
  • Lead change management efforts to ensure smooth adoption of process changes and new technologies within the organization.
  • Ensure O2C processes comply with relevant regulations, standards, and internal policies. Mitigate risks and issues identified by the GPO, Delivery Teams, RACM reviews, and Audits associated with the O2C cycle.
  • Collaborate with IT to implement and optimize O2C systems and tools, ensuring they support the global process requirements.
  • Develop and deliver training programs to ensure key teams and stakeholders understand and adhere to the global O2C processes.
  • Focus on enhancing the customer experience by ensuring timely and accurate order processing, billing, and collections.
  • Lead and participate in O2C-related projects, ensuring timely and successful project delivery in collaboration with the GBS PMO.

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