Hybrid Working Experience Manager

1 day ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

Are you an experienced leader looking for a new challenge? As a Contact Centre Team Leader at Hastings Direct, you will play a vital role in driving our UK Retentions department forward. We are seeking skilled professionals to join us on our journey to provide exceptional customer service.

Your primary responsibility will be to build a high-performing team by setting clear expectations, providing ongoing feedback, and coaching team members to achieve their full potential. You will also be responsible for identifying areas for improvement and implementing strategies to enhance team performance.

In addition to your technical skills, you will need to possess excellent communication and interpersonal skills, enabling you to work effectively with colleagues, customers, and other stakeholders. A strong understanding of data analysis and interpretation will also be beneficial in this role.

The estimated salary for this position is £31,500 - £36,000 per year, depending on experience. You will also receive benefits such as hybrid working arrangements, up to 5% annual discretionary bonus, and pension matching up to 10% of your salary.

This role requires a dynamic individual who can thrive in a fast-paced environment, manage competing priorities, and maintain a customer-centric approach. If you are passionate about leadership and committed to delivering exceptional results, we invite you to apply for this exciting opportunity.



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