Chief Client Experience Director

2 days ago


Leicester, Leicester, United Kingdom Mindera Full time

We are seeking a seasoned technology leader to drive client success as Chief Client Experience Director. This role oversees key client accounts in the UK, ensuring delivery excellence and maximizing value for clients and Mindera. As a strategic leader, you will oversee daily activities within an account, typically involving 50+ software engineers across multiple teams. Your primary goal is to deliver exceptional services, foster strong partnerships, and identify new opportunities.

This position requires a hybrid approach, with regular time spent at client sites and our UK offices. Occasional travel to European offices may be necessary.

The ideal candidate will have prior experience as a Technology Engagement Manager or Technology Delivery Manager, with a strong understanding of technology delivery and agile methodologies. You will possess excellent communication and team skills, with a proven track record of building long-lasting relationships.

Ambitious, confident, and motivated, you will thrive in a fast-paced scale-up environment that values self-organisation and individual empowerment. Key responsibilities include:

  • Discovering and maintaining key stakeholder relationships
  • Ensuring a deep understanding of client business challenges, goals, and opportunities
  • Oversight of day-to-day software delivery activities
  • Managing demand and supply between client needs and engineering workforce
  • Maintaining detailed knowledge of team activities and being credible in discussions with clients

You will also prepare and attend monthly account meetings, coordinate changes with clients, and foster an open and honest environment. Relevant skills and experience include:

  • Previous experience as a Technology Engagement Manager or Technology Delivery Manager
  • Exceptional communication and team skills
  • Ambitious, confident, and motivated
  • Strong understanding of technology delivery and agile methodologies

Benefits include flexible working, annual bonus, multiple salary cycles, access to Udemy training, and private medical healthcare. Estimated salary: £90,000 - £110,000 per annum.



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