Guest Experience Manager

3 weeks ago


Leicester, Leicester, United Kingdom HC One Full time
About HC-One

We are a care home provider committed to delivering exceptional care and support to our residents. As a Front of House Manager, you will play a vital role in ensuring the success of our residential services.

Job Description

This is a challenging yet rewarding role that requires a highly organized and customer-focused individual with excellent communication and leadership skills. You will be responsible for managing front-of-house operations, providing outstanding resident care, and contributing to business growth.

Key Responsibilities
  • Front-of-House Operations: Manage rotas, timesheets, and other administrative tasks to ensure seamless day-to-day operations.
  • Resident Care: Provide exceptional care and support to our residents, addressing their needs and concerns in a compassionate and professional manner.
  • Business Growth: Contribute to sales and business development efforts, identifying opportunities to grow our residential services and improve customer satisfaction.
Requirements
  • Leadership Skills: Proven experience in leadership or management, with a track record of achieving results and developing high-performing teams.
  • Customer Focus: A passion for delivering outstanding customer care, with excellent interpersonal and communication skills.
  • Organizational Skills: Highly organized and able to prioritize tasks effectively, managing multiple responsibilities simultaneously.
  • Care Provision: Basic understanding of care principles and practices, with a willingness to learn and develop your skills.
What We Offer
  • Competitive Salary: £27,000 - £32,000 per annum (dependent on location and experience).
  • Benefits Package: Access to a comprehensive benefits package, including paid enhanced DBS/PVG, free uniform, company pension scheme, and more.
  • Professional Development: Opportunities for career growth and professional development, including training and mentorship programs.
  • Work-Life Balance: Flexible working arrangements and generous annual leave entitlement.


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