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Senior Product Manager, Monetization

1 month ago

London, Greater London, United Kingdom Intercom Full time

We are overhauling our legacy pricing and packaging, systems, and workflows to support faster growth and increase customer satisfaction. This role will be pivotal in helping us achieve success by iterating our pricing and packaging, monetizing new offerings, and creating delightful customer experiences.

As Product Manager, you will lead high-impact monetization projects, partnering closely with teams across Intercom to drive measurable business results. You will leverage your commercial acumen and product skills to most effectively monetize the customer journey and support Intercom's growth.

Key responsibilities include:

  • Developing and executing commercial strategies to drive revenue growth
  • Collaborating with cross-functional teams to design and launch new products and features
  • Analyzing customer data to inform product decisions and drive business outcomes
  • Managing the product roadmap and prioritizing features based on business impact
  • Delivering high-impact projects and refining through testing and evaluation

What we're looking for:

  • 5+ years experience as a product manager, founder, or monetization professional with a proven track record of shipping impactful products
  • Commercial acumen and experience in pricing and packaging
  • Data-driven and analytically-minded with experience in customer data analysis
  • Strong leadership and communication skills

What we offer:

  • Competitive salary and equity in a fast-growing start-up
  • Opportunity to work with a talented team and make a meaningful impact on the business
  • Regular compensation reviews and a transparent performance management process