Service Delivery Manager Lead
1 day ago
We are seeking an experienced Service Delivery Manager to join our team at Mirus IT in Milton Keynes. As a key member of our service delivery function, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Job DescriptionThe successful candidate will be responsible for:
- Managing a portfolio of customers and ensuring timely delivery of services
- Leading a team of technical and non-technical service delivery personnel
- Developing and implementing continuous service improvement plans
- Collaborating with cross-functional teams to drive business objectives
To be considered for this exciting opportunity, you must have:
- A proven track record in service delivery management, preferably in an IT or technology-related field
- Strong leadership and interpersonal skills, with the ability to motivate and inspire teams
- Demonstrated expertise in incident, problem, and change management, with ITIL Foundation certification
- Excellent planning and organisational skills, with the ability to work under pressure
- Self-motivation and a proactive approach to driving results
Estimated salary: £60,000 - £80,000 per annum, depending on experience.
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