Service Delivery Lead

7 days ago


Milton Keynes, Milton Keynes, United Kingdom CIH International Housing Group Full time
Job Description

We are recruiting an experienced Operational Services Manager to lead our alarm response service team. As a key member of our team, you will play a crucial role in ensuring the smooth delivery of our services to residents.

About You

To be successful in this role, you will need:

  • A NVQ Level 4 in Management or equivalent experience.
  • Working knowledge of Technology Enabled Care (TEC) and Telecare Service Association (TSA) standards.
  • Excellent leadership and management skills, with the ability to motivate and develop a team of professionals.
  • Strong communication and interpersonal skills, with the ability to build effective relationships with internal and external stakeholders.

You will also need to have a full UK driving licence and access to a vehicle, as well as the ability to use various IT systems and analyse data to measure performance and produce reports.

What We Offer

In return for your hard work and dedication, we offer a competitive salary package, including:

  • Estimated salary: £55,000 - £65,000 per annum.
  • A comprehensive benefits package, including a pension scheme, holiday allowance, and access to employee benefits programmes.
  • The opportunity to work for a dynamic and progressive organisation, committed to delivering high-quality services to our residents.


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