Mirus IT Service Lead
3 days ago
**Service Delivery Excellence**
Mirus IT is committed to delivering exceptional service to our customers. As a Service Delivery Manager, you will play a critical role in achieving this goal.
Key responsibilities include:
- Managing service delivery to a portfolio of customers with onsite-based engineers;
- Being the primary escalation point for customer issues, ensuring timely resolution and effective communication;
- Developing and publishing service metrics to track performance and drive improvement;
- Attending regular account reviews with customers to ensure service reporting is accurate and actionable;
- Achieving agreed service levels at both team and individual levels.
**Leadership and Management**
You will be responsible for leading a remote team of technical and non-technical service delivery professionals, based onsite at customer offices. Key responsibilities include:
- Recruitment and selection of new team members;
- Creating a structured induction plan for new hires;
- Direct management of the team, including performance reviews and development plans;
- Identifying skills gaps and developing training programs to address them.
**Salary:** £65,000 - £80,000 per annum (dependent on experience)
This role requires strong leadership and management skills, as well as a deep understanding of IT service delivery and customer needs. If you have experience in a similar role and are looking for a challenging opportunity, please apply.
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