Mirus IT Service Lead

3 days ago


Milton Keynes, Milton Keynes, United Kingdom Mirus IT Full time

**Service Delivery Excellence**

Mirus IT is committed to delivering exceptional service to our customers. As a Service Delivery Manager, you will play a critical role in achieving this goal.

Key responsibilities include:

  • Managing service delivery to a portfolio of customers with onsite-based engineers;
  • Being the primary escalation point for customer issues, ensuring timely resolution and effective communication;
  • Developing and publishing service metrics to track performance and drive improvement;
  • Attending regular account reviews with customers to ensure service reporting is accurate and actionable;
  • Achieving agreed service levels at both team and individual levels.

**Leadership and Management**

You will be responsible for leading a remote team of technical and non-technical service delivery professionals, based onsite at customer offices. Key responsibilities include:

  • Recruitment and selection of new team members;
  • Creating a structured induction plan for new hires;
  • Direct management of the team, including performance reviews and development plans;
  • Identifying skills gaps and developing training programs to address them.

**Salary:** £65,000 - £80,000 per annum (dependent on experience)

This role requires strong leadership and management skills, as well as a deep understanding of IT service delivery and customer needs. If you have experience in a similar role and are looking for a challenging opportunity, please apply.



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