Administrative Coordinator

4 days ago


Esher, Surrey, United Kingdom Healix Group of Companies Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our Medical Clearance team at Healix Group of Companies. The successful candidate will be responsible for handling the non-medical aspects of One HMG medical clearance applications, from initial inquiries to completion of outcome paperwork.

Main Responsibilities
  • Manage the clearance process, ensuring timely and accurate completion of tasks.
  • Collaborate with team members, Operations Managers, and clearance nurses to resolve issues and provide support.
  • Stay up-to-date on clearance procedures, including hub functionality, location-specific requirements, and warning protocols.
  • Lead on liaison with PAGS and RPS to obtain and maintain key information, identifying gaps and seeking answers.
  • Develop and maintain accurate records, ensuring clear next steps for members, the team, and PAGs.
  • Provide excellent customer service, responding to telephone queries and making relevant notes in case files.
Requirements
  • Ability to work well in a team and take responsibility for non-medical clearance tasks.
  • Excellent communication and organizational skills, with attention to detail and time management.
  • Enthusiasm and self-motivation to solve issues and improve processes.
  • Ability to liaise effectively with internal staff, clients, and members, resolving issues and escalating when necessary.
  • Adaptability and proactivity in managing workload and identifying opportunities for improvement.
  • Ability to review data and inform process improvements.
  • One year post-probation experience in overseas healthcare assistance and experience in handling medical clearances.
Company Culture

At Healix Group of Companies, we prioritize our employees' development and well-being. We offer a range of benefits, including career development opportunities, health insurance, vacation time, and a competitive salary. Our company culture values diversity, inclusivity, and a supportive team environment.



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