Operational Manager

5 days ago


Glasgow, Glasgow City, United Kingdom Levy Full time
About the Role

The Operational Manager at Levy UK & Ireland is a key position that plays a crucial role in ensuring the smooth functioning of our hospitality operations. This individual will be responsible for overseeing and coordinating all aspects of Clydebuilt Bar and Kitchen's operation, including customer service, profitability, and compliance with regulations.

This includes creating a welcoming atmosphere, upholding high service standards, addressing customer complaints promptly, and gathering customer feedback to enhance the dining experience. The successful candidate will also collaborate with senior management to boost team engagement and energy, conduct performance reviews, and facilitate team communication and foster a positive work environment.

Responsibilities
  • Oversee daily operations, ensuring smooth opening and closing procedures.
  • Maintain cleanliness and compliance with health, safety, and sanitation standards.
  • Monitor inventory and manage stock levels, coordinating timely deliveries with suppliers.
  • Create a welcoming atmosphere, upholding high service standards.
  • Address customer complaints promptly, ensuring satisfaction.
  • Gather customer feedback to enhance the dining experience.
  • Collaborate with senior management to boost team engagement and energy.
  • Conduct performance reviews and assist in talent management.
  • Facilitate team communication and foster a positive work environment.
Requirements
  • Hospitality Expertise: 3+ years in restaurant and bar management, demonstrating a clear progression in the industry.
  • Leadership: Proven track record of inspiring and developing a diverse team through effective training and performance management.
  • Customer Service: A passion for delivering exceptional service and adept at resolving customer issues with grace.
  • Regulatory Knowledge: Strong grasp of food and beverage regulations, ensuring compliance at all times.
  • Financial Savvy: Skilled in budgeting, cost control, and revenue optimization to drive business success.
About You

We are seeking an experienced and skilled Operational Manager who can lead our hospitality operations with precision and passion. If you have a proven track record of success in a similar role, excellent leadership skills, and a strong understanding of regulatory requirements, we encourage you to apply.

Benefits

In addition to a competitive salary, we offer a range of benefits, including:

  • A starting salary of £32,500 per annum.
  • Meals on duty.
  • Vodaphone discounts.
  • Pension scheme and Life Assurance.
  • Employee Assistance Programme.
  • 23 days + BH's and an additional day off for your birthday.
  • 2 days additional leave, following return from Maternity leave during the first year back.
  • Competitive and supportive family benefits.
  • Day off for baby's 1st birthday.
  • Holiday purchase scheme.
  • On-going training & development and career pathways.
  • Professional subscriptions paid.
  • Financial wellbeing programme and preferred rates on salary finance products.

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