Operations Manager
1 month ago
Role Overview
Signed by Signature Aviation Limited, we are seeking an experienced Operations Officer to coordinate the smooth running of our Glasgow base. The successful candidate will be the face of the company, providing world-class service to our customers while ensuring a seamless transition from start to finish of their journey through Signature Flight Support.
Key Responsibilities
- Assist with the day-to-day operations of the base, delivering exceptional customer service to all passengers, visitors, and crew in line with the Signature Service Programme.
- Run our Operations Department by responding to customer queries, booking flights, liaising with airlines and brokers, ensuring good timekeeping and organisational skills.
- Perform ramp services as required for the operation.
- Provide assistance to Flight Crew and Passengers.
- Liaise with ground handling services where necessary as directed by the customer and General Manager.
- Conduct fuel quality checks, bulk Jet A1 fuel at the fuel yard, and deliver Jet A1 fuel to Customers' Aircraft.
- Ensure compliance with airport authority, UK Border Force, and Special Branch requirements.
- Process invoices, assist customers and suppliers with invoicing queries, and proactively cross-check invoices for accuracy.
- Maintain the highest level of cleanliness and presentation of VIP lounge areas.
Requirements
- Ability to work accurately under pressure in an operational environment.
- Excellent interpersonal skills.
- IT literacy and proficiency in using Microsoft Office programs.
- Additional languages are desirable.
- Valid and clean driving license.
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