Operations Manager

1 month ago


Glasgow, Glasgow City, United Kingdom Neoenergia Full time
Job Title: Operations Manager

We are seeking an experienced Operations Manager to lead and develop a team to maximize output, productivity levels, and customer satisfaction in line with business goals and regulatory requirements.

Key Responsibilities:

  • Lead and develop a team to drive customer service improvements and deliver operating plan targets.
  • Ensure effective operations and compliance with regulatory aspects of managing connection requests and providing quotations.
  • Accurately report business deliverables in line with Iberdrola and regulatory requirements.
  • Support and maintain robust stakeholder and customer relationships to facilitate delivery of customer and stakeholder strategic objectives.

Requirements:

  • Experience in managing, motivating, coaching, and developing a team.
  • Strong operational management skills with ability to monitor and track performance and delivery.
  • Excellent management skills with ability to match manpower requirements to future business needs.
  • Ability to communicate and present information effectively at all levels.
  • Proven regulatory and commercial acumen with ability to balance customer service, operational delivery, and financial performance.

What's in it for you:

  • Competitive salary.
  • Pension scheme with company contribution.
  • 36 days annual leave.
  • Holiday purchase scheme.
  • Share Incentive and Share Save Schemes.
  • Payroll giving and charity matched funding.
  • Technology vouchers.
  • Count us in - pledge to reduce carbon emissions and help fight climate change.
  • Electric Vehicle Loan Scheme.
  • Cycle to work scheme and season ticket loans.
  • Options to purchase dental or health insurance, shopping and gym discounts, nudge financial wellbeing support, and many more.

Why ScottishPower:

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve.


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