Operations Manager
1 month ago
We are seeking an experienced Operations Manager to lead and develop a team to maximize output, productivity levels, and customer satisfaction in line with business goals and regulatory requirements.
Key Responsibilities:
- Lead and develop a team to drive customer service improvements and deliver operating plan targets.
- Ensure effective operations and compliance with regulatory aspects of managing connection requests and providing quotations.
- Accurately report business deliverables in line with Iberdrola and regulatory requirements.
- Support and maintain robust stakeholder and customer relationships to facilitate delivery of customer and stakeholder strategic objectives.
Requirements:
- Experience in managing, motivating, coaching, and developing a team.
- Strong operational management skills with ability to monitor and track performance and delivery.
- Excellent management skills with ability to match manpower requirements to future business needs.
- Ability to communicate and present information effectively at all levels.
- Proven regulatory and commercial acumen with ability to balance customer service, operational delivery, and financial performance.
What's in it for you:
- Competitive salary.
- Pension scheme with company contribution.
- 36 days annual leave.
- Holiday purchase scheme.
- Share Incentive and Share Save Schemes.
- Payroll giving and charity matched funding.
- Technology vouchers.
- Count us in - pledge to reduce carbon emissions and help fight climate change.
- Electric Vehicle Loan Scheme.
- Cycle to work scheme and season ticket loans.
- Options to purchase dental or health insurance, shopping and gym discounts, nudge financial wellbeing support, and many more.
Why ScottishPower:
ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve.
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