Aviation Ground Handling Agent
3 weeks ago
Job Title: Check In Agent
Job Type: Full-time
Location: Liverpool Airport
About the Role:
We are seeking a highly motivated and customer-focused Check In Agent to join our team at Liverpool Airport. As a Check In Agent, you will be responsible for assisting passengers with checking in their luggage, processing documentation, and providing excellent customer service.
Key Responsibilities:
- Assist passengers with checking in their luggage using self-service machines and processing documentation.
- Work on your feet for extended periods of time and cover all front-of-house customer service tasks.
- Greet passengers on arrival, answer queries, and assist with any disruptions or issues.
- Check travel documents, such as passports and boarding passes, to confirm identity and eligibility for travel.
- Collect fees for checked luggage, excess baggage, or other services and process payments using POS systems.
- Manage and organize passenger queues to ensure an efficient and orderly check-in process.
- Respond to emergency situations, such as flight delays or cancellations, in a calm and professional manner.
Requirements:
- Valid Passport or Driving Licence / Birth Certificate or National ID card.
- Ability to stand for long periods of time (4-8 hours).
- UK Settled Status (if applicable).
- Proof of National Insurance.
- Proof of current Address.
- 5 Year Address History.
- 5 Year Work Reference History.
What We Offer:
- Rate of pay: £11.80 per hour.
- 2 weeks full-time paid training provided.
- Ongoing shifts and development opportunities.
- Weekly pay.
About Optime Group:
Optime Group is a leading aviation recruitment agency, working in partnership with a well-known Liverpool John Lennon Airport ground handling business to recruit a team of Check In Agents.
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