Aviation Ground Handling Agent

3 weeks ago


Speke, Liverpool, United Kingdom Optime Group Full time

Job Title: Check In Agent

Job Type: Full-time

Location: Liverpool Airport

About the Role:

We are seeking a highly motivated and customer-focused Check In Agent to join our team at Liverpool Airport. As a Check In Agent, you will be responsible for assisting passengers with checking in their luggage, processing documentation, and providing excellent customer service.

Key Responsibilities:

  • Assist passengers with checking in their luggage using self-service machines and processing documentation.
  • Work on your feet for extended periods of time and cover all front-of-house customer service tasks.
  • Greet passengers on arrival, answer queries, and assist with any disruptions or issues.
  • Check travel documents, such as passports and boarding passes, to confirm identity and eligibility for travel.
  • Collect fees for checked luggage, excess baggage, or other services and process payments using POS systems.
  • Manage and organize passenger queues to ensure an efficient and orderly check-in process.
  • Respond to emergency situations, such as flight delays or cancellations, in a calm and professional manner.

Requirements:

  • Valid Passport or Driving Licence / Birth Certificate or National ID card.
  • Ability to stand for long periods of time (4-8 hours).
  • UK Settled Status (if applicable).
  • Proof of National Insurance.
  • Proof of current Address.
  • 5 Year Address History.
  • 5 Year Work Reference History.

What We Offer:

  • Rate of pay: £11.80 per hour.
  • 2 weeks full-time paid training provided.
  • Ongoing shifts and development opportunities.
  • Weekly pay.

About Optime Group:

Optime Group is a leading aviation recruitment agency, working in partnership with a well-known Liverpool John Lennon Airport ground handling business to recruit a team of Check In Agents.



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