Customer Service Representative

2 weeks ago


Speke, Liverpool, United Kingdom ABM UK Full time

Job Title: Customer Service Representative

Location: Liverpool Airport

Pay rate: £12.02 per hour

Purpose:

To provide exceptional customer service to passengers requiring special assistance at Liverpool Airport.

Key Responsibilities:

  • Collect passengers from their arrival point and escort them through security, passport control, and onwards to their boarding gate.
  • Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
  • Collect arriving passengers from the aircraft, take them through immigration, passport control, and onwards to the baggage hall to identify their baggage.
  • Assist passengers with any onwards travel needs.
  • Communicate with the control and supervisor team to record any additional passengers.
  • Liaise with the control and supervisor team, airline, and handling agents to ensure passengers are kept up to date during delays or disruption.
  • Use equipment safely and professionally.
  • Provide manual lifting assistance as required.
  • Record progress of the passenger using the Personal Digital Assistant issued.
  • Be responsible for all Company equipment issued to you on a daily basis.
  • Complete an incident/Accident Report for any issue you may encounter.
  • Provide legendary service to all passengers.

Required Experience:

  • Previous experience of working within Customer Services, ideally in a customer-facing role.
  • Excellent communication skills.
  • The right to work in the UK.
  • A DBS check.
  • 5 years of reference information.

Desirable Skills:

  • Excellent communication and interpersonal skills.
  • Flexibility.
  • Innovative.
  • Achievement orientated.
  • Energy/Drive.
  • Courteous.
  • Patient and understanding.
  • Security Aware.

Benefits:

  • Membership of "LifeWorks" a comprehensive online benefits scheme.
  • ABM Referral Scheme Initiative.
  • Discounts with the Cycle to Work Scheme.
  • Incentives to help your local community with ABMCares.


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