Airport Passenger Support Assistant

6 days ago


Speke, Liverpool, United Kingdom Abm Full time

Job Title: Airport Passenger Support Assistant

Estimated Salary: £ per hour

About the Role

We are seeking a skilled Airport Passenger Support Assistant to join our team at Liverpool Airport. As an essential part of our customer support team, you will play a vital role in ensuring that passengers with special needs receive exceptional care throughout their airport journey.

Key Responsibilities

  1. Collect and escort passengers from arrival points through security, passport control, and onwards to their boarding gates.
  2. Maintain and distribute wheelchairs efficiently throughout the terminals and storage areas.
  3. Assist arriving passengers through immigration, passport control, and the baggage hall, ensuring smooth travel experiences.
  4. Greet passengers, identify assistance requirements, explain procedures, and prepare them for airport processes.
  5. Support passengers transferring flights, communicate with teams, and record passenger progress using provided digital tools.
  6. Liaise with supervisors and airline/handling agents during disruptions or delays to ensure passengers are kept informed.
  7. Operate equipment safely and professionally, providing manual lifting assistance as needed.
  8. Complete incident reports for any issues encountered, including near-miss events.
  9. Deliver legendary customer service, adhere to uniform standards, and follow sign-in/out procedures.

Required Experience and Skills

  • Previous experience in customer-facing roles, preferably within customer services.
  • Excellent communication skills and the ability to interact effectively with passengers and colleagues.
  • The right to work in the UK and a valid DBS check.
  • Ability to provide 5 years' reference information.

Desirable Skills

  • Exceptional communication and interpersonal skills.
  • Flexibility and adaptability in a dynamic environment.
  • Innovative problem-solving abilities.
  • Results-driven and achievement-oriented mindset.
  • Energetic and courteous attitude.
  • Patient and understanding approach when interacting with passengers.
  • Security awareness and adherence to protocols.

Benefits Package

We offer a comprehensive benefits package, including:

  • 24/7 GP access for you and your family.
  • Mental health support and life event counseling.
  • Get Fit Programme for a healthier lifestyle.
  • Financial and legal support.
  • Cycle-to-work scheme for eco-friendly commuting.
  • Access to Perks at Work, our innovative employee app, offering discounts, gift cards, cashback, and exclusive offers.

About ABM

ABM is a leading global provider of integrated facility services, committed to creating a cleaner, healthier, and more sustainable world. With over 10,000 team members in the UK, we deliver essential services to iconic sites across the country. Our commitment to diversity and inclusion makes us proud members of the Armed Forces Covenant Employer Recognition Scheme.


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