Housing Management Specialist
3 days ago
This is a home-based role that involves visiting customers as required, with the occasional need to attend Head Office based in Bedford Heights to meet with colleagues and for team meetings.
Key Responsibilities- Maximise rent and void loss by ensuring tenancy sustainment and reducing arrears.
- Manage lower-level Anti-Social Behaviour (ASB) cases effectively, while maintaining a high level of customer service and safeguarding awareness.
- Work collaboratively with the Complex Case team Housing Officers to deliver comprehensive, consistent services to customers.
- Conduct regular estate inspections to monitor services and complete fire safety inspections.
- You will have excellent customer service skills, with the ability to put customers at the heart of what you do.
- Strong problem-solving, negotiation, and influencing skills are essential.
- Good written and verbal communication skills are necessary to work effectively with internal teams and external organisations.
- You should be highly organised and able to manage your time effectively to meet deadlines.
- Experience of working in partnership with internal teams and external organisations is desirable.
- A competitive salary of £33,500 per annum, inclusive of a car allowance.
- 28 days' annual leave plus Bank Holidays.
- A generous contributory pension scheme.
- Private healthcare.
- Free life assurance.
- Access to an extensive range of wellbeing services and tools.
- Opportunities for learning and development.
- Discounted gym membership.
- Retail discount scheme.
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Housing Support Specialist
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