Housing Portfolio Manager

3 weeks ago


Cambridgeshire and Peterborough, United Kingdom CV-Library Full time

Housing Officer (Senior)

Salary: £33,000 - £35,000 per annum

Job Overview

We are seeking an experienced housing professional to join our team as a Senior Housing Officer. As part of this role, you will be responsible for managing your own housing portfolio and providing excellent customer service to our residents.

Key Responsibilities
  • Customer Service: Provide high-quality support to customers, responding to their needs and concerns in a timely and professional manner.
  • Housing Management: Oversee the management of a housing portfolio, ensuring that all properties are well-maintained and meet the required standards.
  • Rent Arrears Control: Work with customers to prevent rent arrears and take necessary steps to recover outstanding rent.
  • Void Management: Monitor void levels, identify opportunities to reduce vacancies, and implement strategies to minimize downtime.
  • Estate Inspections: Conduct regular inspections of our estates to ensure that they are safe, secure, and well-maintained.
  • Team Supervision: Provide leadership and guidance to the Housing Services team, ensuring that they have the support and resources needed to deliver excellent service.
  • Networking: Attend networking events and partnership meetings to build relationships with external agencies, local authorities, and other stakeholders.
Requirements
  • Experience of working in the social housing sector
  • Knowledge of housing legislation and policy
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Demonstrable knowledge of equality issues and legislation


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