Housing Portfolio Manager
3 weeks ago
Housing Officer (Senior)
Salary: £33,000 - £35,000 per annum
Job OverviewWe are seeking an experienced housing professional to join our team as a Senior Housing Officer. As part of this role, you will be responsible for managing your own housing portfolio and providing excellent customer service to our residents.
Key Responsibilities- Customer Service: Provide high-quality support to customers, responding to their needs and concerns in a timely and professional manner.
- Housing Management: Oversee the management of a housing portfolio, ensuring that all properties are well-maintained and meet the required standards.
- Rent Arrears Control: Work with customers to prevent rent arrears and take necessary steps to recover outstanding rent.
- Void Management: Monitor void levels, identify opportunities to reduce vacancies, and implement strategies to minimize downtime.
- Estate Inspections: Conduct regular inspections of our estates to ensure that they are safe, secure, and well-maintained.
- Team Supervision: Provide leadership and guidance to the Housing Services team, ensuring that they have the support and resources needed to deliver excellent service.
- Networking: Attend networking events and partnership meetings to build relationships with external agencies, local authorities, and other stakeholders.
- Experience of working in the social housing sector
- Knowledge of housing legislation and policy
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Demonstrable knowledge of equality issues and legislation
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