Senior Housing Officer Lead

3 days ago


Cambridgeshire and Peterborough, United Kingdom CV-Library Full time

About Our Client

Our client is a not-for-profit housing association located in Luton. We pride ourselves on providing high-quality services to our residents, and we are committed to delivering excellent customer service.

Job Description

The successful candidate will be responsible for managing a housing portfolio, providing excellent customer service, and overseeing the management of our estates. This is a challenging and rewarding role that requires strong leadership and communication skills.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues promptly, and provide high-quality support.
  • Housing Management: Manage a housing portfolio, ensuring that all properties meet the required standards and are well-maintained.
  • Rent Arrears Control: Work with customers to prevent rent arrears and take necessary steps to recover outstanding rent.
  • Void Management: Monitor void levels, identify opportunities to reduce vacancies, and implement strategies to minimize downtime.
  • Estate Inspections: Conduct regular inspections of our estates to ensure that they are safe, secure, and well-maintained.
  • Team Supervision: Provide leadership and guidance to the Housing Services team, ensuring that they have the support and resources needed to deliver excellent service.
  • Networking: Attend networking events and partnership meetings to build relationships with external agencies, local authorities, and other stakeholders.

Benefits:

  • A competitive salary of £33,000 - £35,000 per annum
  • Opportunities for career development and progression
  • A comprehensive benefits package


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