Production Support Professional
3 weeks ago
This is an exciting opportunity to join TCS as a Production Support Professional and contribute to the success of our clients.
The role involves working closely with business users to resolve technical issues, monitor systems, and implement solutions to improve service delivery.
Responsibilities- Provide timely and effective resolution to technical issues reported by business users.
- Monitor systems and identify potential problems to prevent recurrence.
- Develop and implement proactive monitoring measures to improve system resilience.
- Suggest automation of recurring issues and manual tasks to improve efficiency.
- Collaborate with development teams to implement permanent fixes for system issues.
- Participate in disaster recovery tests/drills to ensure business continuity.
To succeed in this role, you will require:
- Hands-on experience in UNIX and SQL.
- Knowledge in technologies such as Java, Microsoft, Oracle.
- Experience with scheduling tools such as Autosys, Ab Initio control center.
- Production support exposure, able to troubleshoot issues and user support with minimum guidance.
- Strong debugging and analytical skills.
- ITIL lifecycle knowledge, incident/service/change management.
- Excellent communication and interpersonal skills.
TCS offers a comprehensive benefits package, including a salary range of £60,000 - £80,000 per annum, plus benefits such as pension, healthcare, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Ongoing training and development opportunities to enhance your skills and career prospects.
Opportunities to work with a diverse range of clients and projects.
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