Product Support
7 months ago
**What is the opportunity?**:
This is an exciting opportunity to join the Products & Solutions team who design, build and maintain products that meet the everyday banking needs of personal and business customers within the NI franchise. You will have the opportunity to support the designing of personal current account propositions, the development of end to end customer journeys and activities that strengthen our business performance. This is an opportunity to deepen your knowledge of the product business, and develop your product management expertise.
Please note this is a 6 month position.
**In this role you will**:
- Lead the half-yearly publication of the service metrics for personal current accounts including the completion of any activities to support the 1st line Risk review and completion of annual compliance reporting.
- Work closely with the Current Account Product Manager, CX and Service team and other enabling functions to review, optimise and enhance product and customer journeys, eliminate customer difficulties and improve business performance
- Support the review of Personal Current Accounts propositions to respond to customer needs, and meet the bank's strategic, commercial and regulatory objectives.
- Contribute to the development of MI needed to support the end to end business objectives; produce rich performance data and product insights across our customers segments and products
- Review and update all marketing collateral, website pages and customer communications to maintain accuracy, and promote customer understanding
**What will make you stand out?**:
- Experience working in a product team
- Experience working in Financial Services, with an understanding of banking regulations including conduct and compliance requirements.
- Proficient in Microsoft Office Applications including Word, Excel and PowerPoint
- Excellent written and verbal communication skills with high attention to detail
- Self-starter with proven ability to manage self and other customers to meet demanding priorities and timelines
- Be passionate about problem-solving with an ability to design and deliver simple, creative and effective solutions
- Excellent Data visualisation and report design skills
- Proven record of excellent numerical and analytical skills
- Proficiency with Excel and handling data
**Essential Qualifications**:
There are no specific qualifications or minimum educational requirements needed for this role.
**More about the team**:
The Products & Solutions team is a critical component of this business unit, and exists to design, build and maintain market leading products that meet the everyday banking needs of personal current account and business customers in Northern Ireland franchise. The team aims to achieve great customer outcomes with products, services and experiences that truly meet the needs of customers, within the framework of compliance and regulation. As the focal point of a critical range of activities and disciplines, it is pivotal in our mission to transform the bank.
LI-HYBRID
**Why work with us?**:
Bank of Ireland prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career
**Key Competencies**
- Customer Focused - Self
- Accountable - Self
- One Group, one team - Self
- Manage Risk - Self
- Agile - Self
**Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
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