Service Management Associate

3 weeks ago

Milton Keynes, Milton Keynes, United Kingdom 1627 Ins-Sure Svcs Ltd Full time

Job Title: Associate Manager Service Management

Job Summary:

We are seeking an experienced Associate Manager Service Management to join our team at 1627 Ins-Sure Svcs Ltd. The successful candidate will be responsible for assisting in monitoring service quality and adherence to SLAs and KPIs, providing support to the service management team in day-to-day operations, and engaging with clients to gather feedback and address concerns.

Key Responsibilities:

  • Assist in monitoring service quality and adherence to SLAs and KPIs.
  • Provide support to the service management team in day-to-day operations and coordination of client requests.
  • Engage with clients to gather feedback, address basic concerns, and provide updates on service issues.
  • Collaborate with team members to support the implementation of process improvements.
  • Assist in the efficient resolution of service incidents and requests, following standard operating procedures.
  • Assist in maintaining service documentation and knowledge databases.
  • Support the generation of service reports for client and internal use.
  • Assist in coordinating resources for service delivery, optimizing resource allocation.

Requirements:

  • Bachelor's degree in a relevant field or equivalent combination of education and experience.
  • Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role.
  • Proven experience in Service and Program Management.
  • Proficiencies in strategic planning, team leadership, and performance management.
  • Continuous learner that stays abreast with industry knowledge and technology.

Preferred Qualifications:

  • Advanced degree in a relevant field.
  • Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library).

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