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Associate Manager Service Delivery
2 months ago
Job Summary:
At 1627 Ins-Sure Svcs Ltd, we are seeking a highly skilled Associate Manager Service Management to join our team. As a key member of our service management team, you will play a critical role in ensuring the delivery of high-quality services to our clients.
Key Responsibilities:
- Monitor service quality and adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure optimal service delivery.
- Provide support to the service management team in day-to-day operations, including the coordination of client requests and the implementation of process improvements.
- Engage with clients to gather feedback, address basic concerns, and provide updates on service issues.
- Collaborate with team members to support the efficient resolution of service incidents and requests, following standard operating procedures.
- Maintain service documentation and knowledge databases to ensure accurate and up-to-date information.
- Support the generation of service reports for client and internal use, providing insights and recommendations for service improvement.
- Coordinate resources for service delivery, optimizing resource allocation to meet business needs.
Requirements:
- Bachelor's degree in a relevant field or equivalent combination of education and experience.
- Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role.
- Proven experience in Service and Program Management, with a focus on strategic planning, team leadership, and performance management.
- Continuous learner that stays abreast with industry knowledge and technology.
- Advanced degree in a relevant field a plus.
- Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), a plus.
