Service Management Associate

3 days ago

Milton Keynes, Milton Keynes, United Kingdom 1627 Ins-Sure Svcs Ltd Full time
Job Title: Associate Manager Service Management Job Summary: We are seeking a highly skilled Associate Manager Service Management to join our team at 1627 Ins-Sure Svcs Ltd. The successful candidate will be responsible for assisting in monitoring service quality and adherence to SLAs and KPIs. Key Responsibilities: * Assist in monitoring service quality and adherence to SLAs and KPIs * Provide support to the service management team in day-to-day operations and coordination of client requests * Engage with clients to gather feedback, address basic concerns, and provide updates on service issues * Collaborate with team members to support the implementation of process improvements * Assist in the efficient resolution of service incidents and requests, following standard operating procedures * Assist in maintaining service documentation and knowledge databases * Support the generation of service reports for client and internal use * Assist in coordinating resources for service delivery, optimizing resource allocation Requirements: * Bachelor's degree in a relevant field or equivalent combination of education and experience * Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role * Proven experience in Service and Program Management * Proficiencies in strategic planning, team leadership, and performance management * Continuous learner that stays abreast with industry knowledge and technology Preferred Qualifications: * Advanced degree in a relevant field * Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library) About Us: 1627 Ins-Sure Svcs Ltd is a leading provider of [industry/service] solutions. We are committed to delivering exceptional service and value to our clients.

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