Service Management Associate Director

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom 1627 Ins-Sure Svcs Ltd Full time

Job Summary:

At 1627 Ins-Sure Svcs Ltd, we are seeking a highly skilled Service Management Associate Director to join our team. As a key member of our service management team, you will play a critical role in ensuring the delivery of exceptional service to our clients.

Key Responsibilities:

  • Monitor and maintain service quality, adhering to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Support the service management team in day-to-day operations, coordinating client requests and ensuring seamless service delivery.
  • Engage with clients to gather feedback, address concerns, and provide updates on service issues.
  • Collaborate with team members to implement process improvements, driving efficiency and effectiveness.
  • Resolve service incidents and requests in a timely manner, following established standard operating procedures.
  • Maintain accurate and up-to-date service documentation and knowledge databases.
  • Support the generation of service reports for client and internal use, providing valuable insights and analytics.
  • Coordinate resources for service delivery, optimizing resource allocation and ensuring maximum efficiency.

Requirements:

  • Bachelor's degree in a relevant field or equivalent combination of education and experience.
  • Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role.
  • Proven experience in Service and Program Management, with a strong track record of success.
  • Proficiencies in strategic planning, team leadership, and performance management.
  • Continuous learner, staying abreast with industry knowledge and technology.

Preferred Qualifications:

  • Advanced degree in a relevant field.
  • Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library).

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