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1 month ago
Milton Keynes, Milton Keynes, United Kingdom 1627 Ins-Sure Svcs Ltd Full timeJob Title: Associate Manager Service ManagementJob Summary:We are seeking a highly skilled Associate Manager Service Management to join our team at 1627 Ins-Sure Svcs Ltd. The successful candidate will be responsible for assisting in monitoring service quality and adherence to SLAs and KPIs, providing support to the service management team in day-to-day...
Service Management Associate Director
2 months ago
Job Summary:
At 1627 Ins-Sure Svcs Ltd, we are seeking a highly skilled Service Management Associate Director to join our team. As a key member of our service management team, you will play a critical role in ensuring the delivery of exceptional service to our clients.
Key Responsibilities:
- Monitor and maintain service quality, adhering to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Support the service management team in day-to-day operations, coordinating client requests and ensuring seamless service delivery.
- Engage with clients to gather feedback, address concerns, and provide updates on service issues.
- Collaborate with team members to implement process improvements, driving efficiency and effectiveness.
- Resolve service incidents and requests in a timely manner, following established standard operating procedures.
- Maintain accurate and up-to-date service documentation and knowledge databases.
- Support the generation of service reports for client and internal use, providing valuable insights and analytics.
- Coordinate resources for service delivery, optimizing resource allocation and ensuring maximum efficiency.
Requirements:
- Bachelor's degree in a relevant field or equivalent combination of education and experience.
- Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role.
- Proven experience in Service and Program Management, with a strong track record of success.
- Proficiencies in strategic planning, team leadership, and performance management.
- Continuous learner, staying abreast with industry knowledge and technology.
Preferred Qualifications:
- Advanced degree in a relevant field.
- Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library).
